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Date Score Customer Comment Supplier Response
26-Aug-2015
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Prompt, efficient

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26-Aug-2015
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Would definitely use parcels please again

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24-Aug-2015
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no complaints

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20-Aug-2015
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brillant Service!

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20-Aug-2015
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Actual parcel pickup and delivery service was absolutely fine. Unfortunately, a few days later I received an e-mail saying that I had not been accurate with my measurements and I was liable for an extra fee of about £50. I submitted photographic evidence to support my situation, but I receiv...

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Hello,

Many thanks for leaving us your feedback, we appreciate it. With regard to your shipment, if sizes are mis-declared, the supplier will inform us and we in turn then must inform our customers. This is a rarity, but I'm sure that you can understand that if it does happen we must spea...
20-Aug-2015
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Great service, great value!

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20-Aug-2015
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The exchange rate used was extortionate at around £1 = 1,84€

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Hello, many thanks for taking the time to contact us with your feedback. We can see that your shipment was £29.39 for your import from France and that you enjoyed a 3 day service. We're unsure what you mean about the exchange rate - we utilise the Sagepay payment portal which would have taken ...
20-Aug-2015
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Customer service is always excellent, however I still cannot print labels directly from your website, and now I don't even get labels emailed to me automatically, I have to phone or email to get one sent to me. I have asked the IT dept to look into this but alas to no avail

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Hello, many thanks for taking the time to give us your feedback. Unfortunately we haven't had any reports of problems with the labels on the website. Looking at your orders, we can see that the labels were emailed over as requested and these labels are also always available in your ParcelsPlease acc...
20-Aug-2015
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friendly folk

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20-Aug-2015
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Everything was OK! Was picked up as described!

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20-Aug-2015
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Quick to answer question re insurance and resend me a label - thank you!

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20-Aug-2015
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I was asked to pay an additional fee after the package was delivered with the reason being the dimensions and weight I initially provided weren't correct. I had them double checked upon arrival at the UPS store and my initial measurements and weight were in fact correct. I had several emails back an...

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Hello, many thanks for leaving us your feedback, we appreciate it.

With regard to your shipment, if sizes are mis-declared, the supplier will inform us and we in turn then must inform our customers. This is a rarity, but I'm sure that you can understand that if it does happen we must spe...
20-Aug-2015
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easy to use website, price calculator and label print - having used parcels please now on a few occasions, I don`t need to look anywhere else, as I have complete confidence in their service

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20-Aug-2015
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simple, easy to use and reliable

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20-Aug-2015
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Brilliant service, really friendly, very helpful over the phone.

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20-Aug-2015
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no complaints

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20-Aug-2015
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A very good door to door service.

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20-Aug-2015
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Excellent as always, the courier (Michel) who collected my parcel was really cheerful he brightened my day.

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20-Aug-2015
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Sterling service 110%

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20-Aug-2015
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Excellent customer service response to my query.

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