Claims for Loss or Damage to Parcels in Transit.

When you book a parcel through this website you book the parcel carrier chosen (Interlink/UPS/DPD) to carry out your service.  The insurance that you take out is with the parcel carrier themselves, not Parcels Please or CCL.  However as booking agents, Parcels Please and CCL will administer the claim for you.

Claims can be made for missing and damanged consignments only.  Claims cannot be made for late deliveries.

The maximum paid out under any claim will be the maximum insured by yourself, at either the inclusive consignment rate, or with additional insurance taken out by yourself on a £ value basis.

Insurance claims will not reimburse lost profit or consequential loss.  This means that you will be reimbursed the cost of the item, subject to insurance cover as mentioned above.

Please keep all packaging as this will be required for the investigation process.

Claims Process

Damaged shipments must be reported to Parcels Please and CCL within two working days of delivery and missing shipments must be reported within two working days of the due date.

Claims must be submitted using our support ticket system.

Parcels Please/CCL request additional information including: purchase and sales invoices for the full shipment and / or part of the shipment the claim relates to, along with repair value if possible.  You must submit the supporting information within a further three working days.

CCL will then process the claim.  Claims usually take between four to eight weeks to be fully processed.

Usually claims will be settled by CCL in the form of a credit note.